Apexed respects your control over your data. This page explains how merchants can disconnect integrations and request deletion of data associated with their account.
1. Disconnect Facebook Page (immediate)
- Log in to https://apexed.online.
- Go to Channels or Meta in your dashboard.
- Choose Disconnect for your connected Facebook Page.
This revokes our use of your Page access token and stops new Messenger message processing for that Page.
2. Request full account data deletion
Email us with the following:
- To: abril090853@gmail.com
- Subject: Data deletion request
- Include: the email address on your Apexed account and the name of any connected Facebook Page (if applicable).
We will verify ownership of the account and process your request within 30 days, unless a longer period is required by law.
3. What we delete
Upon a verified deletion request, we aim to remove or anonymize:
- Account profile and authentication linkage (subject to Supabase/auth provider rules).
- Business training data, AI knowledge indexes, and related database records.
- Facebook Page connection records and stored Page access tokens.
- Messenger conversation data processed on behalf of your business, where applicable.
4. What we may retain
- Minimal logs retained for security, fraud prevention, or legal compliance.
- Records we must keep for tax, accounting, or dispute resolution, where required by law.
5. Meta / Facebook data
Data obtained from Meta is also subject to Meta's policies. Disconnecting your Page in Apexed stops our processing; you may also remove the Apexed app from your Facebook settings under Business integrations or Apps and websites.
6. More information
See our Privacy Policy for full details on how we handle information.